Career Search Customer service representatives are employed by many different types of companies to serve as a direct point of contact for customers. They are responsible for ensuring that their companys customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and their service needs can vary considerably. All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area.Work Environment. Although customer service representatives work in a variety of settings, most work in areas that are clean and well lit. Many work in call or customer contact centers where workers generally have their own workstation or cubicle space equipped with a telephone, headset, and computer. Because many call centers are open extended hours, beyond the traditional work day, or are staffed around the clock, these positions may require workers to take on early morning, evening, or late night shifts. Weekend or holiday work also may be necessary. As a result, the occupation is well suited to flexible work schedules. The occupation also offers the opportunity for seasonal work in certain industries, often through temporary help agencies.Earnings. In May 2006, median hourly …
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